Frequently Asked Questions (FAQ)
1. Where are your products shipped from?
Our products are sourced from reputable suppliers across the globe. Depending on the item and your delivery location, orders may be fulfilled from the United Kingdom, Europe, the United States, or Asia.
2. What are your delivery times?
Delivery typically takes between 7 and 14 days. Please allow an additional 1–3 days for order processing prior to dispatch. A tracking number will be provided once your order has been shipped.
3. How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to monitor the shipment's progress. Alternatively, you may use our Order Tracking Tool for real-time updates.
4. Can I modify or cancel my order after it has been placed?
Amendments or cancellations can only be made within 12 hours of placing your order. Kindly contact us promptly at support@buyfranksy.com should you require changes.
5. What is your return policy?
We accept returns within 30 days of receipt for items that are defective, damaged, or incorrect. Please provide photographic evidence via email, and our support team will assist you with the return process.
6. Do you issue refunds?
Yes. Refunds are available for items that are faulty, incorrect, or undelivered, in accordance with our Refund Policy. Please contact us with full details to initiate the process.
7. Is payment on your website secure?
Yes. All payments are processed through secure, encrypted platforms such as Shopify Payments, PayPal, and Stripe. Your personal payment information is never stored on our servers.
8. What if I entered the wrong shipping address?
Please notify us immediately at support@buyfranksy.com. If your order has not yet been dispatched, we will endeavour to amend the address details accordingly.
9. Do you ship internationally?
Yes, we offer international shipping. Delivery times and fees may vary depending on the destination country. Additional customs charges may apply and are the responsibility of the recipient.
10. How can I contact your customer service team?
Should you require further assistance, please do not hesitate to contact us via our Contact Us page or by emailing support@buyfranksy.com. Our team aims to respond within 24 to 48 hours, Monday to Friday.